Legal

Cookie Policy

Last updated: 15 March 2026

1. What Are Cookies

Cookies are small text files that a website stores on your device when you visit it. Cookies allow the website to recognise your browser between requests, remember your preferences, and improve your experience. They may also be set by third parties whose services the website uses (such as analytics providers or video platforms).

Similar technologies — including local storage, web beacons, and pixels — perform comparable functions. In this policy, we refer to all of them collectively as "cookies".

2. Why We Use Cookies

We use cookies to:

Authenticate users and keep you signed in as you move between pages.

Remember your preferences, such as your selected language (English or Arabic), dark mode, and consent choices.

Measure how the website is performing, so we can fix issues and improve the experience for all visitors.

Secure the platform against abuse, automated traffic, and credential-stuffing attacks.

We do not use cookies for behavioural advertising, and we do not sell cookie data to third parties.

3. Types of Cookies We Use

We use four categories of cookies. You can manage your preferences at any time from the cookie banner or your browser settings.

Strictly necessary cookies. These cookies are required for the website to function. They keep you signed in, remember your session token, and prevent cross-site request forgery. They cannot be disabled because the website would not work without them.

Functional cookies. These cookies remember choices you make, such as your preferred language, theme, and dashboard layout. They are not strictly necessary, but disabling them means you will need to set your preferences on every visit.

Analytics cookies. These cookies help us understand which pages are popular, how visitors navigate the site, and where errors occur. We use this information in aggregated form to prioritise engineering improvements.

Marketing cookies. We do not currently use marketing cookies. If this changes, we will update this policy and ask for your explicit consent before activating them.

4. Specific Cookies We Set

The table below lists the cookies set by our first-party domains. We refresh this list periodically.

CookiePurposeDuration
admin_tokenAuthenticates administrators using the admin panel.7 days (httpOnly)
customer_tokenAuthenticates customer accounts using the member portal.30 days (httpOnly)
taawonion_langRemembers your preferred interface language (English or Arabic).1 year
taawonion_consentStores your cookie preferences so we do not ask again on every visit.1 year

5. Third-Party Cookies

Some cookies are set by third-party services that we use to deliver the website and the Platform. These include:

Cloud hosting and content delivery providers that we use to serve our assets securely and quickly.

Analytics providers that help us measure the performance of the website. We configure these providers to respect your cookie preferences and to anonymise IP addresses where possible.

Video and embedded content platforms that deliver explainer videos and other embedded media. These providers set their own cookies when you view the embedded content.

We do not control these third-party cookies. Please review the privacy and cookie policies of each provider to understand how they handle your data.

6. Managing Cookies

You can manage cookies in several ways:

Cookie banner. The first time you visit the website, you will see a cookie banner that lets you accept or reject non-essential cookies. You can revisit this choice at any time from the footer of the website.

Browser settings. Most browsers let you block, delete, or selectively allow cookies. The exact steps depend on your browser. Useful starting points: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge.

Mobile device settings. Mobile browsers and operating systems offer privacy controls that limit advertising identifiers and tracking.

Please note: if you disable certain cookies, parts of the website may not function correctly. For example, disabling strictly necessary cookies will prevent you from signing in to your account.

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. We respect DNT signals by default for analytics cookies. Because no industry standard has been finalised for DNT, we may need to update our approach as standards evolve.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by email or by a prominent notice within the website, and we will update the "Last updated" date below.

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Taawonion
Email: privacy@taawonion.com
Office: Kuala Lumpur, Malaysia